dell studio 17 reviews

• Graphite Grey with Blue Trim Intel® CoreTM 2 Duo T5750 (2.00GHz), 4GB SDRAM, Glossy widescreen 17.0 inch
• Intel Graphics Media Accelerator X3100, 250 GB SATA HD
• 8X Slot Load CD / DVD Burner (Dual Layer DVD+/-R Drive) , Dell 1397 Wireless-G Card
• Wireless 370 Bluetooth Internal, Integrated 2.0M Pixel Webcam , High Definition Audio 2.0, Integrated Finger Print Reader
• Windows Vista Home Premium

DELL NOTEBOOK STUDIO 17- Graphite Grey with Blue Trim Intel® CoreTM 2 Duo T5750 (2.00GHz), 4GB SDRAM, Glossy widescreen 17.0 inch, Intel Graphics Media Accelerator X3100, 250 GB SATA HD, 8X Slot Load CD / DVD Burner (Dual Layer DVD+/-R Drive) , Dell 1397 Wireless-G Card, Wireless 370 Bluetooth Internal, Integrated 2.0M Pixel Webcam , High Definition Audio 2.0, Integrated Finger Print Reader, Windows Vista Home Premium

CUSTOMER REVIEW -

1.0 out of 5 stars Beware Dell Customer Service, July 4, 2009 By MDK (Fairfax, VA USA) - See all my reviews I purchased the Studio 17 on line from Dell. Prior to purchasing the Studio 17, I called a Dell sales representatives. I asked if I would notice a difference between the monitor on the Studio and the Dell SP2309W 23-inch monitor on my desk. I was told the difference would not be noticeable. Based on this information and my past excellent experiences with Dell machines and Dell support, I ordered the Studio 17. I was extremely disappointed in the quality of the display on the Studio 17. It was substantially less clear than my Dell SP2309W--really not suitable for the long hours I spend on my machines. Confident that Dell would readily take this machine back (based on my past excellent experience Dell), I called Dell's returns department. I was informed that a 15% restocking fee would apply, that these were the rules, and that there was no one who was authorized to waive this fee. I noted that Dell's website clearly states that the fee does not apply if the "return is a direct result of a Dell error." Direct misrepresentation by Dell's sales representative would seem to fit the common sense definition of an "error." I was given a great deal of legalistic verbiage by a number of Dell employees, but no help of the sort that I would expect from Dell. I was finally referred to Dell's legal department although no address or phone was provided. I asked the simple courtesy that the return period of 21 days be extended while I pursued this option, I was told that this period was not extendable. Dell's customer service policy appears to be Caveat Emptor.

CUSTOMER REVIEW -

I had trouble with an Inspiron laptop and thought if I bought a newer, better Studio 1735 I would rid myself of my Dell frustrations. Not the case. From the very beginning this computer has been a problem. Of course some of it might be Vista/Microsoft, but some of clearly is not...such as a bad DVD drive right off the bat. Someone with more technical know-how could probably wrestle with this computer, but I don't have that background. Instead I spend an hour or two every week chatting with someone about a problem that never really gets fixed. Software works sluggishly, downloads and drivers don't seem to be updating, special features are special nightmares. I really DO NOT want to spend time getting to know tech support just so I can use my computer! Buy an Apple. We got an Apple notebook at about the same time and the comparison could not be more clear. With the Apple we have had ZERO problems...none. With Dell they occur weekly. I haven't any faith in this product, I'm frustrated, and I recommend Dell computers only to my enemies.